Marketing & Client Account Manager
Marketing
Bangalore - Hybrid
Full-time
5+ Years
COMPANY DESCRIPTION
Semporro is a modern Performance Marketing and Digital Business Consultancy and Solutions firm focused on creating data-driven digital funnels that engage with ideal customers across multiple platforms. The company offers strategic insights, supports marketing initiatives, designs impactful campaigns, and develops digital products that influence consumer behavior. Dedicated to innovation, Semporro specializes in delivering results-driven digital solutions to help businesses thrive.
At Semporro, we believe that high-level account management is a strategic bridge, not just a communication channel. We are seeking an experienced Marketing and Client Account Manager who understands that sustainable growth is the result of aligning client vision with data-backed execution. We don't just manage expectations; we lead the visual and strategic narratives that drive global ROI.
If you are a seasoned professional with 2-5 years of experience, have a mastery of stakeholder and team management, and have a desire to take ownership of high-impact marketing initiatives, you are in the right place.
At Semporro, we believe that high-level account management is a strategic bridge, not just a communication channel. We are seeking an experienced Marketing and Client Account Manager who understands that sustainable growth is the result of aligning client vision with data-backed execution. We don't just manage expectations; we lead the visual and strategic narratives that drive global ROI.
If you are a seasoned professional with 2-5 years of experience, have a mastery of stakeholder and team management, and have a desire to take ownership of high-impact marketing initiatives, you are in the right place.
ABOUT THE ROLE
We are looking for a highly organized and client-focused Marketing and Client Servicing Manager to be the primary bridge between our clients and our internal delivery teams. You will ensure client satisfaction and retention while also managing key marketing activities to drive client growth and operational success.
KEY RESPONSIBILITIES
1. Client Relationship Management
- Manage and nurture 3-5 existing client relationships, acting as the primary point of contact.
- Conduct regular check-ins and review meetings to report progress and gather client feedback.
- Identify opportunities to expand business within managed client accounts (upselling/cross-selling services).
- Proactively anticipate client needs and solve service delivery challenges.
2. Project & Delivery Coordination
- Work closely with internal delivery teams (e.g., Content, Design, Tech) to ensure all client deliverables are executed on time and meet quality standards.
- Define project scopes, timelines, and resource allocation for client projects.
- Maintain open and clear communication channels between the client and internal teams.
3. Marketing Strategy & Execution
- Develop, execute, and manage key client marketing activities, with a focus on Content Strategy, SEO, and/or Social Media Marketing.
- Collaborate on developing marketing plans aligned with client business goals.
- Track and analyze marketing campaign performance and provide actionable insights for improvement.
4. Reporting & Operations
- Generate weekly/monthly performance reports detailing client success, project status, and potential risks.
- Ensure accurate and up-to-date client data, activity logs, and contracts are maintained in the CRM.
REQUIRED SKILLS & EXPERIENCE
- Experience: 5+ years of experience in a client-facing role, marketing management, or agency environment.
- Domain Knowledge: Proven knowledge and practical experience in at least one of the following: Content Strategy, SEO, or Social Media Marketing.
- Organization: Exceptional organizational skills and the ability to manage multiple complex projects simultaneously.
- Communication: Demonstrated ability to communicate, present, and influence key stakeholders at all levels.
NICE-TO-HAVE
- Additional expertise in SEO OR Social Media Marketing OR Copywriting.
- Portfolio or examples to showcase past results in marketing or client growth.
- Experience with P&L management or forecasting for client accounts.
- Proficiency with CRM tools (e.g., HubSpot, Salesforce, Zoho) and project management software.
SUCCESS METRICS
- Client Satisfaction Score (CSAT) and Client Retention Rate.
- Success in expanding business and revenue from managed accounts.
- Timeliness and quality of deliverable execution.
- Overall performance and effectiveness of managed marketing campaigns.
WHY JOIN US
- Career Growth: Clear path for growth into a Senior Manager or Account Director role.
- The Team: Join a young and highly motivated & dynamic team.
- Global Reach: Get a chance to work with clients across the globe.
SALARY RANGE
5 - 7 LPA based on experience and skillset
APPLY NOW.
Marketing & Client Account Manager
Bangalore - Hybrid