Marketing & Client Account Manager

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Manage and nurture 3-5 existing client relationships, acting as the primary point of contact.
• Conduct regular check-ins and review meetings to report progress and gather client feedback.
• Identify opportunities to expand business within managed client accounts (upselling/cross-selling services).
• Proactively anticipate client needs and solve service delivery challenges.

• Work closely with internal delivery teams (e.g., Content, Design, Tech) to ensure all client deliverables are executed on time and meet quality standards.
• Define project scopes, timelines, and resource allocation for client projects.
• Maintain open and clear communication channels between the client and internal teams.

• Develop, execute, and manage key client marketing activities, with a focus on Content Strategy, SEO, and/or Social Media Marketing.
• Collaborate on developing marketing plans aligned with client business goals.
• Track and analyze marketing campaign performance and provide actionable insights for improvement.

• Generate weekly/monthly performance reports detailing client success, project status, and potential risks.
• Ensure accurate and up-to-date client data, activity logs, and contracts are maintained in the CRM.

REQUIRED SKILLS & EXPERIENCE

• Experience: 2+ years of experience in a client-facing role, marketing management, or agency environment.
• Domain Knowledge: Proven knowledge and practical experience in at least one of the following: Content Strategy, SEO, or Social Media Marketing.
• Organization: Exceptional organizational skills and the ability to manage multiple complex projects simultaneously.
• Communication: Demonstrated ability to communicate, present, and influence key stakeholders at all levels.

NICE-TO-HAVE

• Additional expertise in SEO OR Social Media Marketing OR Copywriting.
• Portfolio or examples to showcase past results in marketing or client growth.
• Experience with P&L management or forecasting for client accounts.
• Proficiency with CRM tools (e.g., HubSpot, Salesforce, Zoho) and project management software.

SUCCESS METRICS

• Client Satisfaction Score (CSAT) and Client Retention Rate.
• Success in expanding business and revenue from managed accounts.
• Timeliness and quality of deliverable execution.
• Overall performance and effectiveness of managed marketing campaigns.

WHY JOIN US

• Career Growth: Clear path for growth into a Senior Manager or Account Director role.
• The Team: Join a young and highly motivated & dynamic team.
• Global Reach: Get a chance to work with clients across the globe.